My Discourse Community: Brooker Creek Publix!

The summer of 2010 was when I started working at Brooker Creek Publix. I was hired as a bagger and I later worked my way up to cashier. When I was first hired, I had to attend two days or orientation. I never imagined that bagging groceries would have been so complicated. However, as I discovered there was more to a baggers job than just bagging groceries. There are many different parts and specific lingo Publix employees have to know in order to perform their job successfully. Here is a list of words and phrases you have to know to be a Publix employee:

·         Open door policy

·         Advancement opportunities

·         PPE (personal protective equipment)

·         Minor rules

·         Trash compactor

·         PASS (steps for using a fire extinguisher)

·         Work Cart

·         Safety cutter

·         Stepladder Associate Purchase Policy

·         Shrink (lost inventory not accounted for)

·         Food Borne Illness

·         Proper Hand washing

·         FIFO (first in first out)

·         Code of Ethics

·         Mr. George

·         Our Mission

·         Mr. George 7 lessons

·         Different Store Departments

·         Store leaders (Store Manager, assistant Store Manager, Department Manager, & Assistant department manager)

·         Benefits

·         Tuition reimbursement

·         Equal employment opportunity

·         Competition

·         Publix’s Slogan (where shopping is a pleasure!)

·         5 steps of service (1. Welcome the customer, 2. Use the customer’s name, 3. Take care of their needs, 4. Thank them, 5. Invite them back)

·         CALM approach (stay cool, apologize, listen with empathy, make it right)

·         Publix’s promotional programs (Publix cookie club, baby’s first birthday cake, Publix baby club, Publix pre-school pals, Upromise)

·         Corporate programs (united way, Children’s miracle network, march of dimes, special Olympics, food industry crusade against hunger)

·         Blocking, store sweep, front end, last carts, cart schedule, last jobs, go-backs, last cashier, team leaders, back office, and office staff